At The Dice Den, we strive to provide a top-notch gaming experience. If you are dissatisfied with our services or experience, we offer the following refund policy: Eligibility for Refund Refunds are available for unused game rentals or unplayed sessions. Refund requests must be made within 24 hours of the rental or service. Refund Process To request a refund, please contact our customer service team with your receipt and explanation. We will process your refund within 5-7 business days. Partial Refunds In case of partial use of our services (e.g., if you rented a game but didn’t play it for long), partial refunds may be issued based on the time or service used. Your satisfaction is important to us, and we aim to ensure that every game experience at The Dice Den meets your expectations. If you have any concerns, feel free to reach out to our customer service team.